Quality Program based on ISO9001:2008
Applying the principle of customer focus in the ISO9001:2008 standards typically leads to:
Researching and understanding customers needs and expectations.
Ensuring that the objectives of the organization are linked to customer needs and expectations.
Communicating customer needs and expectations through the organization.
Measuring customer satisfaction and acting on results.
Systematically managing customer relationships.
Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local communities, and society as a whole.)